IT admins can also take screenshots and screen recordings to create context-aware support tickets on the integrated ITSM platform.IT admins can troubleshoot the issue, gain a better understanding of the issue and apply further fixes.IT admin takes control of the macOS device screens, can navigate within apps and perform actions.The remote cast & control feature on the dashboard lets the IT admin mirror the device’s screen on their dashboard to take charge of the device remotely.In event of a device error, the IT admin can initiate a remote cast session directly from the Scalefusion dashboard.Scalefusion Remote Cast & Control feature for macOS MDM allows IT admins to mirror the user’s screen on their dashboard and take charge of their managed device to help resolve issues speedily.
This is where Remote Cast & Control plays a vital role in helping an organization’s IT admins identify the root cause of the error and resolve it without a delay. Most remote employees who are not highly tech-savvy cannot identify the exact cause of their device’s misbehaviour. In events of device issues, employees lose out on their crucial time and if the device issues are not fixed quickly, it can lead to an extended device downtime and loss of productivity.
One of the prime challenges faced by the IT teams of such organizations is resolving device issues of their remote employees. Several organizations around the world have been driven to remote working in recent times. Introducing Remote Control for macOS in Scalefusion Virtually troubleshoot macOS device issues with ease
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